Introduction

We are Armstrongs’ Of Stockbridge, a Scottish company, VAT registered No 555411748. Our trading office and registered office is at 80 Raeburn Place, Edinburgh, EH4 1HH. We operate the website armstrongsofstockbridge.co.uk

This page tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of our products (“Products”) to you.

These Terms will apply to any contract between us for the sale of Products to you (each a “Contract”), including for the avoidance of doubt any such contracts entered into via our website, via telephone and via email. Please read these Terms carefully, and make sure that you understand them, before ordering any Products from us. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from us.

You should print a copy of these Terms, or save them to your computer, for future reference.

We may amend these Terms from time to time as set out in clause 3 below. Every time that you wish to order Products from us (via any method), please check these Terms to ensure you understand the terms which will apply at that time.

We only sell to certain parts of the Scotland. Our website is solely for the promotion of our Products in the Edinburgh area.

If you wish to contact us for any reason, including because you have any questions relating to any of our Products or any complaints, you can contact us by telephoning our shop on 0131 315 2033 or by emailing them at fish@armstrongsofstockbridge.co.uk. If we have to contact you or give you notice in writing, we will do so by e-mail or by the postal address you provided to us in your order.

1. Our Products
   1.1 The images of the Products on our website and in other literature are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, dimensions and measurements indicated on our website and in our other literature have a 5% tolerance.
   1.2 The packaging of the Products may vary from that shown in images on our website or in our other promotional literature.
   1.3 Allergen Information: We provide allergen information for our Products on our website. It is your responsibility to review the allergen information and have due regard to it when ordering Products from us.

2. How a Contract is Formed Between You and Us
   2.1 For online orders, our website will guide you through the steps you need to take to place an order with us. Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
   2.2 For all orders (including those made by this website or by telephone, email or doorstep sales), by submitting an order to us you will be offering to buy the ordered Products from us subject to these Terms. Once you place an order, you will receive an order confirmation via email or other provided contact information. However, please note that this does not mean your order has been accepted or guarantee availability of the ordered Products, and at that point your order shall remain subject to our acceptance and confirmation.
   2.3 A Contract shall only come into existence between you and us if and when we have notified you that we have accepted that offer by sending you an email to notify you that we agree to enter into a related contract with you.
   2.4 You agree to provide accurate and complete information during the ordering process, including your contact details, delivery address, and payment information.
   2.5 If we are unable to accept your order, we will inform you of this and will not charge you for the ordered Products. This might be because the Products are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of any of the Products, because we have identified an error in the application of any voucher code, or because we are unable to provide next day delivery or meet any other delivery deadline that you have specified due to your geographic location.
   2.6 We will assign an order number to your order and tell you what it is when we acknowledge your order. It will help us if you can tell us the order number whenever you contact us about your order.

3. Our Right to Vary These Terms and the Products
   3.1 We may amend these Terms from time to time. Please look at the beginning of these Terms to see when these Terms were last updated.
   3.2 Every time you order any Products from us, the Terms in force at the time of your order will apply to the relevant Contract between you and us.
   3.3 We may make minor changes to the Products and these Terms:
   3.3.1 to reflect changes in relevant laws and regulatory requirements (such as food hygiene or food packaging legislation); and
   3.3.2 to implement minor technical adjustments and improvements, for example to address a safety issue. These changes will not affect your use or enjoyment of the relevant Product.
   3.4 If we have to revise these Terms as they apply to any Contract between us more significantly than those detailed in clause 3.3 above, or make more significant changes to any Product than those detailed in clause 3.3 above, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the relevant Contract if you are not happy with the changes. Please note that due to the perishable nature of the Products, you shall only be able to cancel the Contract in respect of those Products that you have yet to receive under the Contract.

4. Your Rights to Make Changes and/or Cancel an Order
   4.1 If you wish to make a change to your order (including any subscription plan) please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products ordered or any related subscription fees, the timing of delivery and anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
   4.2 Cancellation:
   4.3 In the unlikely event that you want to cancel an order, you can do so at any point up to 24 hours before the scheduled delivery date (i.e. if your scheduled delivery date is 23rd November 2023, you will be able to cancel at any time before 22nd November 2023 but will not be able to cancel under this clause on or after 22nd November 2023). In such circumstances we will provide you with a full refund of any sums which you have paid in relation to that order. To cancel an order in this way login to your account online or contact our Administration team on 0131 315 2033 or via email fish@armstrongsofstockbridge.co.uk.
   4.4 Please note that the consumer cancellation rights set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, will not apply to any Contract between you and us. This is because all of our Products are perishable food products and therefore are liable to deteriorate or expire rapidly.

5. Delivery of the Products
   5.1 We deliver to all parts of the Edinburgh area
   5.2 Free delivery for each delivery with an order value of £10. Orders under £10 will be charged extra.
   5.3 Orders By Phone: You can now phone and leave your order on our 24 hour answering machine for orders to be delivered the next day*. Your order will be dealt with in the morning by one of our staff and processed. * Subject to shop hours.
   5.4 Ordering online: Our online shop is a convenient way of placing an order for fresh fish from our Raeburn place shop and have it delivered for free (within the Edinburgh postcode). Orders placed on the day will be delivered the next day (monday – friday).
   5.5 We request that customers advise us of an acceptable place to leave their order in the event that no one is present to accept delivery. If you order via our website, this can be done via the ‘Additional Information’ box while processing the order. By providing us with instructions on where to leave the order (in the event that you are unable to receive delivery in person), you will be authorising the order to be left in that location. If we are unable to make delivery, your order will be returned to the depot where, due to the perishable nature of the Products, they will be disposed of and we may end the Contract (see clause 7 below)
   5.6 Please check your delivered order on receipt and in the unlikely event that you experience a problem with either your delivery or a Product we ask that you contact us as soon as possible using the contact details stated at the beginning of these Terms. We may require photographic evidence of the issue.
   5.7 Deliveries are made on a Tuesday, Wednesday, Thursday, Friday or Saturday. Delivery times are normally between 07.30 and 1pm. Specified times cannot be requested.
   5.8 Please check your delivered order on receipt and in the unlikely event that you experience a problem with either your delivery or a Product we ask that you contact us as soon as possible using the contact details stated at the beginning of these Terms. We may require photographic evidence of the issue.

6. Price and Payment
   6.1 The prices of the Products and any related subscriptions (which include VAT) will be as quoted on our website or otherwise notified to you by us at the time you submit your order and are in pound sterling. We take all reasonable care to ensure that the prices of the Products advised to you are correct and that any applicable voucher codes work as stated. However please see clause 6.5 below for what happens if we discover an error in the price of any Product you order or an error in the application of any voucher code.
   6.2 We do not accept liability if delivery of any Product is delayed because you have provided us with incorrect payment details.
   6.3 If it is not possible to obtain full payment for any Products (including subscriptions) using the payment details you have provided, we will contact you to arrange for an alternative payment method and may reject your order if we cannot contact you or no alternative payment method is provided. This does not affect your legal rights.
   6.4 In the event that we make any refund to you under the Contract for any reason, we will refund you using the payment method originally used by you to purchase the Products.

7. Our Rights to End the Contract
   7.1 We may end the Contract at any time by writing to you (including email) if:
   7.1.1 you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due
   7.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products.

8. Our Liability to You
   8.1 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the relevant Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by anything in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
   8.2 If we fail to comply with these Terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the relevant Contract.

9. Events Outside Our Control
   9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract to the extent caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 9.2.
   9.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, postal delays, protests, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, national emergency, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, failure of public or private telecommunications networks, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
   9.3 If an Event Outside Our Control takes place which affects the performance of any of our obligations under any Contract:
   9.3.1 we will contact you as soon as reasonably possible to notify you; and
   9.3.2 our obligations under the relevant Contract will be suspended and the time for performance of our obligations will be extended for the duration of the relevant Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

10. Personal Information
    We only use your personal information in accordance with our Privacy Policy (a copy of which can be accessed by clicking here). Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

11. Other Important Terms
    11.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
    11.2 We may transfer our rights and obligations under any Contract to any third party, but this will not affect your rights or our obligations under these Terms.
    11.3 You may only transfer your rights or your obligations under a Contract to another person if we agree in writing.
    11.4 Each Contract is between you and us. No other person shall have any rights to enforce the terms of any Contract.
    11.5 Each of the clauses set out in these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable (whether in whole or in part), the remaining clauses (or the relevant part) will remain in full force and effect.
    11.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    11.7 Please note that these Terms are governed by Scottish law.

12. Complaints
    We are committed to providing high quality products and services to all of our customers. However, we understand that occasionally things can go wrong. If you wish to make a complaint you can do this by contacting us using our contact details set out at the beginning of these Terms.

Still need help?

Contact us at {email} for questions related to refunds and returns.